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Job Description
- Develop effective monitoring systems and process to ensure smooth service delivery and proactive analysis of Quality of service and the perceived benefit by the end user.
- Manage Vendor outsourcing – pricing, SLA, and other commercial / strategic/ operational discussions with the service vendor
- Employee Performance management- Manage & motivate the staff for consistent superior performance.
- Plan and execute various Customer Service Projects including Call Centre to enhance delivery of customer service.
Locations
Chennai
Experience
6 – 12 years
Key Skills
“Call Centre”, “Customer Service”
Function
Customer Service/ Call Centre/ BPO
Role
VP/ Head – Customer Service
Industry
Banking/ Financial Services
How to apply:
Contact:
Email
[email protected]
[email protected]
About Company
X Search HR Services is a HR Services & Solutions firm committed to partnering both corporates and candidates in their quest for the best. We believe that a true partnership is nothing but a mutually supportive alliance through which both parties recognize and understand their dependence on each other for the achievement of shared goals.
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