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Job Description
Job Responsibility
- To Log Service Calls received over email & phone from customers across India.
- Provide Call Log Number to customers.
- Track status of pending calls.
- Send quotation for parts to customers for out of warranty calls.
- Follow-up for orders from customers for parts / service charges.
- Provide phone support to customer for minor problems.
- Strong Customer Focus
- Ability to work over emails & spreadsheet (MS Excel) with total concentration
- Preparing MIS of pending calls, pending parts, response & resolution time etc.
- Ability to patiently communicate with customer over phone in order to understand exact nature of problem.
- Team player
Bangalore, Chennai
Experience
Max. 5 years
Key Skills
Good oral communication skills in Hindi, Tamil & English,
spreadsheet
MS Excel
Excel
communication skills
Education
Any graduate
Function
• Customer Service/ Call Centre/ BPO
• Marketing & Communications
Role
• Public Relations – Executive
• Technical Support Executive ( voice)
• Customer Service Executive (Non-voice)
• Customer Service Executive (Voice)
Industry
• IT/ Computers – Hardware
• Office Equipment
Salary
1.60 – 2.90 lacs
SR – BLR – CHN
About Company
Way (India) Corporation is the leading provider of Uninterruptible Power Supply (UPS) solutions for Information Technology, Telecom, Health Care & Instrumentation applications. We offer entire range of products starting from 600VA Line Interactive UPS to three phase True On-line UPS’s up to 4000 KVA.
Way India customers include enterprises large and small – from many industries – including Banks and Financial Services Firms, Internet Service Providers, Manufacturers, Healthcare Institutions, Life Sciences Organizations, Telecommunications Providers, Airlines, Transportation Companies, Educational Institutions, and Public Sector Organizations , Visit http://www.way-india.com/
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