Microland Limited Walk in intervws at Chennai on 4th & 5th September for Enterprise support @ MICROLAND

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Job description:

Ø  Provide Technical Support for a client, who is a Leader in Back up and Recovery Solutions for their Global Enterprise customers in a 24X7 environment

Ø  The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues)

Ø  You will be responsible to provide Enterprise technical support for Installation, Configuration and administration related issues

Ø  The Job involves resolving cases 95%, and escalate cases which are complex in nature, which come to support through Phone, Chat, and Email

Ø  Excellent Troubleshooting, and Customer handling skills are paramount, as you will be working with customers who are in a corporate and Small medium business environment

Ø  Ability to collaborate, and troubleshoot in a Linear and logical way, adhering to the Process SLAs

Ø  Good working knowledge of VM set up, and deployment

Ø  You would be interacting with IT administrators of client organizations in majority of the cases who would have performed basic trouble shooting tasks before reaching out.

Ø  An average customer case would take 7 days to close, would involve some back end research and 2-3 interactions with the customer.

Ø  Providing Support on licensing issues which are non-technical in nature

Eligibility Criteria:

Ø  Minimum 12 months experience in Customer Service

Ø  Hands on experience on working with Windows/Linux servers will be added advantage

Ø  Good Knowledge on

o   Windows Server Technologies (Windows NT/2000/2003/2008)

o   Raid technologies & hard disk partitions

o   Networking (Protocols/OSI Layers/IP address)

o   Operating systems knowledge (Windows 2000/XP/Vista/windows 7)

§  Blue screen of death

§  Boot sequence of windows OS

§  Troubleshooting OS related issues

Ø  Basics knowledge on

o   Back up & Storage Technologies

o   Windows server crash dumps