Microland Limited Walk in intervws at Chennai on 4th & 5th September for Enterprise support @ MICROLAND

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Job description:

Ø Provide Technical Support for a client, who is a Leader in Back up and Recovery Solutions for their Global Enterprise customers in a 24X7 environment

Ø The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues)

Ø You will be responsible to provide Enterprise technical support for Installation, Configuration and administration related issues

Ø The Job involves resolving cases 95%, and escalate cases which are complex in nature, which come to support through Phone, Chat, and Email

Ø Excellent Troubleshooting, and Customer handling skills are paramount, as you will be working with customers who are in a corporate and Small medium business environment

Ø Ability to collaborate, and troubleshoot in a Linear and logical way, adhering to the Process SLAs

Ø Good working knowledge of VM set up, and deployment

Ø You would be interacting with IT administrators of client organizations in majority of the cases who would have performed basic trouble shooting tasks before reaching out.

Ø An average customer case would take 7 days to close, would involve some back end research and 2-3 interactions with the customer.

Ø Providing Support on licensing issues which are non-technical in nature

Eligibility Criteria:

Ø Minimum 12 months experience in Customer Service

Ø Hands on experience on working with Windows/Linux servers will be added advantage

Ø Good Knowledge on

Windows Server Technologies (Windows NT/2000/2003/2008)

Raid technologies & hard disk partitions

Networking (Protocols/OSI Layers/IP address)

Operating systems knowledge (Windows 2000/XP/Vista/windows 7)

§ Blue screen of death

§ Boot sequence of windows OS

§ Troubleshooting OS related issues

Ø Basics knowledge on

Back up & Storage Technologies

Windows server crash dumps

Experience
2 – 7 years
Key Skills

server,networking,backup,tse,sr tse,hardware,RAID,storage,

TECHNICAL SUPPORT ENGINEER,SR.TECHSUPPORT ENGINEER

Education
Any graduate
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Industry
ITES/ BPO/ KPO
Salary
1.80 – 4.70 lacs

Contact:

Venue:

Microland Ltd. Chennai Office

Audi Nivas, No.21 (Old No11)

Chinnaih Street, T.Nagar

Chennai 600 017

Time – 10:00am -5:00pm

Contact Person – piyali -9741182019

About Company

Microland’s Technical Support offerings combine the best of BPO practices and complex infrastructure technology domain expertise. It is designed with pure-play focus on technology support, Microland specializes in storage, networking technology, PC’s and peripherals, mobility, system / application software and security solutions support.

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