X-search Services – Head-Customer Service

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Job Description

  • Develop effective monitoring systems and process to ensure smooth service delivery and proactive analysis of Quality of service and the perceived benefit by the end user.
  • Manage Vendor outsourcing – pricing, SLA, and other commercial / strategic/ operational discussions with the service vendor
  • Employee Performance management- Manage & motivate the staff for consistent superior performance.
  • Plan and execute various Customer Service Projects including Call Centre to enhance delivery of customer service.

Locations
Chennai

Experience
6 – 12 years

Key Skills

“Call Centre”, “Customer Service”

Function
Customer Service/ Call Centre/ BPO

Role
VP/ Head – Customer Service

Industry
Banking/ Financial Services

How to apply:

Click here

Contact:

Email
[email protected]
[email protected]

About Company

X Search HR Services is a HR Services & Solutions firm committed to partnering both corporates and candidates in their quest for the best. We believe that a true partnership is nothing but a mutually supportive alliance through which both parties recognize and understand their dependence on each other for the achievement of shared goals.

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