Mega [email protected] on 4th & 5th Sept for TSE/Sr.TSE-Backup & recovery appl [email protected]’lore

Job description:

Ø  Provide Technical Support for a client, who is a Leader in Back up and Recovery Solutions for their Global Enterprise customers in a 24X7 environment

Ø  The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues)

Ø  You will be responsible to provide Enterprise technical support for Installation, Configuration and administration related issues

Ø  The Job involves resolving cases 95%, and escalate cases which are complex in nature, which come to support through Phone, Chat, and Email

Ø  Excellent Troubleshooting, and Customer handling skills are paramount, as you will be working with customers who are in a corporate and Small medium business environment

Ø  Ability to collaborate, and troubleshoot in a Linear and logical way, adhering to the Process SLAs

Ø  Good working knowledge of VM set up, and deployment

Ø  You would be interacting with IT administrators of client organizations in majority of the cases who would have performed basic trouble shooting tasks before reaching out.

Ø  An average customer case would take 7 days to close, would involve some back end research and 2-3 interactions with the customer.

Ø  Providing Support on licensing issues which are non-technical in nature

Eligibility Criteria:

Ø  Minimum 12 months experience in Customer Service

Ø  Hands on experience on working with Windows/Linux servers will be added advantage

Ø  Good Knowledge on

o   Windows Server Technologies (Windows NT/2000/2003/2008)

o   Raid technologies & hard disk partitions

o   Networking (Protocols/OSI Layers/IP address)

o   Operating systems knowledge (Windows 2000/XP/Vista/windows 7)

§  Blue screen of death

§  Boot sequence of windows OS

§  Troubleshooting OS related issues

Ø  Basics knowledge on

o   Back up & Storage Technologies

o   Windows server crash dumps

Locations
Chennai

Experience
2 – 7 years

Key Skills
server
networking
backup
tse,sr tse
hardware
RAID
storage
TECHNICAL SUPPORT ENGINEER
SR.TECHSUPPORT ENGINEER

Education

Any graduate

Function
Customer Service/ Call Centre/ BPO

Role
Technical Support Executive ( voice)

Industry
ITES/ BPO/ KPO

Salary
1.80 – 4.70 lacs

Job Ref code
backup

Contact:

Audi Nivas, No.21(Old No11)
Chinnaih Street, T.Nagar
Chennai 600 017
Tel : +91 44 4260 5661/2/3
Fax: +91 44 4260 5664
URL: www.microland.com
How to apply:
Click here

About Company

Microland’s Technical Support offerings combine the best of BPO practices and complex infrastructure technology domain expertise. It is designed with pure-play focus on technology support, Microland specializes in storage, networking technology, PC’s and peripherals, mobility, system / application software and security solutions support.

Five things you should know about Microland:

1- Ranked #1 in Training amongst the Global RIMS Companies by the Black Book of Outsourcing in 2008.

2- Ranked #2 globally in the Consumer Tech Support services category by Black Book of Outsourcing.

3- ZERO customer loss in Tech Support Business since inception.

4- 90% of our managers in Tech Support are promoted from the associate level (level 1).

5- Microland’s Technical Support Services portfolio consists of Consumer Tech Support, Enterprise Tech Support & Help Desk Services.

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