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Way India Corporation – Service Coordinator

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Job Description

Job Responsibility

  • To Log Service Calls received over email & phone from customers across India.
  • Provide Call Log Number to customers.
  • Track status of pending calls.
  • Send quotation for parts to customers for out of warranty calls.
  • Follow-up for orders from customers for parts / service charges.
  • Provide phone support to customer for minor problems.
  • Strong Customer Focus
  • Ability to work over emails & spreadsheet (MS Excel) with total concentration
  • Preparing MIS of pending calls, pending parts, response & resolution time etc.
  • Ability to patiently communicate with customer over phone in order to understand exact nature of problem.
  • Team player
Bangalore, Chennai

Max. 5 years

Key Skills
“Good oral communication skills in Hindi, Tamil & English”, email, spreadsheet,
“MS Excel”, Excel, “communication skills”

Any graduate

• Customer Service/ Call Centre/ BPO
• Marketing & Communications

• Public Relations – Executive
• Technical Support Executive ( voice)
• Customer Service Executive (Non-voice)
• Customer Service Executive (Voice)

• IT/ Computers – Hardware
• Office Equipment

1.60 – 2.90 lacs

Job Ref code

How to apply
Way (India) Corporation
Way House, 5 Vembuli Amman Koil,
1st Street, Kottivakkam,
Chennai – 600 041
Voice: +91 44 2448 5335/2448 5336
Fax: +91 44 2451 0047
About Company

Way (India) Corporation is the leading provider of Uninterruptible Power Supply (UPS) solutions for Information Technology, Telecom, Health Care & Instrumentation applications. We offer entire range of products starting from 600VA Line Interactive UPS to three phase True On-line UPS’s up to 4000 KVA.

Way India customers include enterprises large and small – from many industries – including Banks and Financial Services Firms, Internet Service Providers, Manufacturers, Healthcare Institutions, Life Sciences Organizations, Telecommunications Providers, Airlines, Transportation Companies, Educational Institutions, and Public Sector Organizations.

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